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FAQs
Frequently asked questions by our customers
What is your return policy?
We accept returns within 35 days of delivery for items in good condition. If you’re not satisfied with your order, you can request a return or exchange through our contact page. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. Once we receive and inspect the returned item, we’ll issue a refund to your original payment method.
How long does shipping take?
Processing typically takes 2–5 business days, and shipping times vary depending on your location. Most orders arrive within 7–20 business days. You’ll receive a tracking number by email once your package ships. Please note that some items may arrive in separate shipments.
How do I track my order?
As soon as your order ships, we’ll send you a tracking link by email. You can click the link to view real-time updates on your delivery status. If you haven’t received tracking info within 7 business days, please contact us we’re happy to help.
Can I cancel or change my order after placing it?
Orders can only be changed or canceled within a short window after checkout, usually before processing begins. If you need to make a change, please contact us as soon as possible. Once production or shipping starts, we may not be able to modify the order.
What if I received a damaged or incorrect item?
We’re so sorry about that! If your item arrived damaged or isn’t what you ordered, please contact us within 7 days of delivery. Include a photo and your order number, and we’ll work quickly to replace it or issue a refund. Your satisfaction is our priority.